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Did not get one time code

If you didn’t get your one-time code, please try the steps below:

Step 1: Verify Email Address Double-check that you are using the correct email address associated with your account when logging in. If you haven’t logged into your account for an extended period, we recommend reaching out to for assistance in confirming the accuracy of your email address.

Step 2: Check Spam/Junk Folder If you haven’t received the email containing the one-time code, it might be in your email’s spam or junk folder. Proceed to check these folders in your email account.

Step 3: Mark Email as Not Spam If you locate the email in your spam/junk folder, mark it as “not spam” to ensure that future emails from are delivered to your inbox.

Step 4: Whitelist Email Address To prevent any further issues with receiving emails from, add the email address “” to your email whitelist. This ensures that emails from are recognized as legitimate and are not filtered as spam.

Step 5: Use Lowercase Email When attempting to log in, make sure to enter your registered email address in all lowercase letters. This ensures that the system recognizes your email correctly.

By following these step-by-step instructions, you will be able to receive the one-time code successfully and access your account without any issue.